Embedded Files
Where This Error/Issue Appears?
This issue appears when web activity is not visible in the Zaperon Admin Dashboard or when web policies are not enforced, even though the Zaperon Desktop Client is connected.
Users typically see the following error in desktop zaperon app:
PAC file not found .
Why This Happens?
This issue usually occurs due to one or more of the following reasons:
System proxy settings are not using the Zaperon PAC file.
Another proxy or VPN is overriding PAC-based routing.
PAC file URL is unreachable or blocked.
Browser is configured to bypass system proxy settings.
Client app does not have permission to configure proxy settings.
✔ Key Steps For Resolving This Issue
1. Restart Zaperon Client and browser
Restart the client:
1. In client app click on File in top ribbon.
2. Choose Exit option. this will restart the client app and reload the proxy.
2. Check browser proxy behavior
Ensure browsers are set to Use system proxy settings.
Disable manual proxy settings inside the browser.
Restart client app follow step 1.
3. Identify conflicting proxy or VPN tools
Temporarily disable any:
Third-party VPN clients
Network security agents
Explicit proxy software
Restart client app follow step 1.
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