Zaperon’s Troubleshooting hub helps users, IT admins, and security teams quickly identify and resolve common access, onboarding, connectivity, network, and policy errors. Most connectivity, authentication, or device problems can be fixed by validating user identity, device trust, network conditions, or application configuration before contacting support.
This page provides high-level troubleshooting categories. Click through to specific errors for step-by-step diagnosis and resolution.
Use this Troubleshooting section if you are facing:
Login or authentication failures
Device registration or compliance errors
Client or mobile app connectivity problems
Policy enforcement blocks (Zero Trust, DLP, SWG)
Network or proxy/SSL inspection interference
Directory or provisioning failure
Access Related Troubleshooting – Resolve user authentication, login failures, access denied errors, and policy-based access errors in the Zaperon platform.
Network Related Troubleshooting – Diagnose client connectivity errors caused by internet outages, proxy configurations, DNS problems, or blocked ports and domains.