This section helps you troubleshoot network and connectivity-related errors affecting the Zaperon Desktop App on Windows, macOS, and Linux.
Network errors typically occur when the client app cannot establish or maintain internet connectivity due to DNS failures, proxy misconfigurations, blocked ports or domains, PAC file errors, or restrictive firewall rules. These errors can prevent the Zaperon Client from connecting to the Zaperon cloud, enforcing policies, or monitoring web traffic.
Use this section to diagnose and resolve network-related problems impacting client connectivity and protection.
Select an error below to diagnose and resolve network and connectivity-related problems affecting the Zaperon Client App.
PAC file not set or Web monitoring not working – Occurs when the PAC file is missing, misconfigured, or not applied, causing web traffic monitoring to fail.
Port Conflicts– Happens when required ports or domains are blocked by firewalls or network security controls.