Embedded Files
Where This Error Appears?
This error appears in the Zaperon Verify mobile app when the device does not have an active internet connection required to complete MFA verification.
Users typically see the following prompt in Verify or Workspace Mobile app:
Your phone can't locate your device .
Why This Happens?
This error usually occurs due to one or more of the following reasons:
Mobile data or Wi-Fi is turned off.
Network connectivity is unstable or restricted.
VPN, firewall, or DNS settings are blocking internet access.
Background data usage is disabled for the Verify app.
Device is connected to a captive or restricted network.
✔ Key Steps For Resolving This Error
1. Check internet connectivity
Ensure the mobile device is connected to Wi-Fi or Mobile data
Try opening a website (ex: google.com) in the mobile browser to confirm connectivity.
2. Switch networks
If connected to Wi-Fi, switch to mobile data.
If using mobile data, try connecting to a trusted Wi-Fi network.
Avoid public or restricted networks during verification.
3. Allow background data access
Go to device settings.
Enable Background Data for the Zaperon Verify app.
Disable data-saving or battery-optimization modes for the app.
4. Disable VPN or network filters temporarily
Turn off any VPN, firewall, or DNS filtering apps and try again.
5. Restart the Verify app
Close the app completely and reopen the app and retry verification.
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