Branding configuration errors

This error appears on the Branding page in the Zaperon Admin Dashboard when an admin attempts to upload or save branding assets such as the logo or favicon, and the action fails with a validation or upload error.

You may see inline error messages below the upload button, or notice that the Save button remains disabled.

• Branding logo & favicon file size error

• Branding logo & favicon dimension error

1. Verify logo file requirements.

Before uploading the logo, ensure the file meets all required specifications:

• File format: PNG (transparent background).

• Maximum file size: 1 MB.

• Image dimensions: 1000 × 500 pixels.

If the logo does not meet these requirements, resize or optimize the image and try uploading again.

2. Verify favicon file requirements.

Ensure the favicon file meets the following criteria:

• File format: ICO

• Maximum file size: 100 KB

• Image dimensions: 512 × 512 pixels

If the favicon does not meet these specifications, regenerate the favicon using a supported image tool and retry the upload.

3. Re-upload the branding assets.

• Go to Admin Dashboard → Branding. Refer this page Branding and Customization for more detail steps.

• Click Upload Logo or Upload Favicon.

• Select the corrected file.

• Wait for the preview to load successfully.

Ensure no error message appears below the upload section.

4. Save the branding changes

After uploading the logo or favicon:

• Click Save at the top-right corner of the Branding page

• Wait for the save operation to complete

Branding changes will not be applied unless the Save button is clicked.

5. Check browser or network issues

If the error persists:

• Refresh the page and retry the upload

• Try using a different browser (Chrome is recommended)

Ensure a stable internet connection during the upload process